Occasional issues understanding users speech in USA region

Incident Report for UneeQ

Resolved

Our provider has made some fixes and speech-to-text has been working correctly for the last 24 hours.

Posted Mar 22, 2024 - 15:16 NZDT

Update

We are again seeing increased incidents of errors from our provider while transcribing speech-to-text.
We are working with our provider to address this.

Posted Mar 21, 2024 - 11:14 NZDT

Monitoring

Transcription success rates have normalised, we will continue to monitor as we work with our provider.

Posted Mar 21, 2024 - 08:35 NZDT

Investigating

We are seeing instances of digital humans being unable to understand users speech occasionally due to an issue with our speech-to-text provider.
We are investigating.

Posted Mar 20, 2024 - 22:18 NZDT

This incident affected: USA region.