Monitoring - Users of some versions of Safari on desktop and iOS are currently experiencing degraded audio.

This is a known issue in Safari 14.0.1. Apple appears to have resolved this issue in Safari Technology Preview.

This has also been observed affecting newer iPhones and those on iOS 14.2 using our uneeq-js SDK. Pending a resolution from Apple, this can be worked around by enabling camera when initiating sessions using enableCamera or enableMicrophoneAndCamera SDK methods.
Nov 24, 13:56 NZDT

About This Site

This is the status page for the UneeQ Digital Human Platform. Here we will post updates on how our systems are performing. If there are interruptions to service, we will post details here.
As always, if you are experiencing any issues with the UneeQ platform, don't hesitate to get in touch with us through our 24/7 incident desk and we'll investigate for you.

European region ? Operational
90 days ago
99.97 % uptime
Today
USA region ? Operational
90 days ago
99.94 % uptime
Today
Australasia region ? Operational
90 days ago
99.99 % uptime
Today
Asia region ? Operational
90 days ago
99.99 % uptime
Today
Platform Documentation ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - We're no longer seeing issues with users authenticating to the Creator platform. AWS confirmed the root cause is resolved and the service is operating normally.
Nov 26, 12:07 NZDT
Identified - We are aware of issues when logging into the Creator portal. We have identified that the issue is caused by the underlying AWS outage in us-east-1 impacting only our authentication services. Customers are still able to start conversations with digital humans in all regions.
Nov 26, 08:55 NZDT
Nov 25, 2020

No incidents reported.

Nov 24, 2020
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.