Users unable to connect to a digital human when connected using older versions of SDK

Incident Report for UneeQ

Resolved

This issue is resolved.

Posted Dec 04, 2019 - 16:13 NZDT

Update

Applications using some older versions of our SDK appear to be unable to connect to digital humans. We are investigating a resolution.

Posted Dec 04, 2019 - 16:07 NZDT

Investigating

Currently users are unable to connect to a digital human. Our team is currently investigating the root cause and attempting to restore the Platform to normal operation.

Posted Dec 04, 2019 - 16:06 NZDT

This incident affected: European region, USA region, and Australasia region.